Grievances can primarily be divided into three categories:
1. Complaints of corrupt practices against officers- For dealing with complaints against corrupt practices by officers, the department has a separate vigilance organisation headed by the Directorate General of Vigilance. Any complaints of corruption against the officer can be lodged with the D.G. Vigilance at New Delhi or the jurisdictional Zonal units of the Directorate of Vigilance (Click here
2. Delay in decision making by officers- Similarly, for redressal of grievances against the merits of a decision taken by any officers, the law itself provides for remedial measures in the form of appeals, revisions etc. to the departmental officers or to the tribunal as the case may be. An order passed by the officer contains a preamble indicating the authority to whom the appeal can be made and the procedure thereof. For the details of the mechanism for appeals and revisions the relevant provisions in the Customs, Central Excise and GST law may be referred.
3. Grievances against merits of the decision taken by officers- For all other types of grievances including delays in decision making, administrative machinery exists in the CGST Commissionerate Jammu and its subordinate offices, to deal with such complaints. The aggrieved person is advised to meet the senior officers like Commissioner/ Additional Commissioner/ Joint Commissioner posted at the headquarter office or the Assistant Commissioner incharge of the division offices as the case may be.
For further detailed information please click at http://www.cbic.gov.in/htdocs-cbec/grievance-sevottam
VIGILANCE ORGANIZATION OF CBIC
1. The Directorate General of Vigilance is an attached office of the Central Board of Indirect Taxes & Customs (CBIC) in the Department of Revenue, Ministry of Finance, Govt. of India. It is headed by the Director General of Vigilance who is also the Chief Vigilance Officer of the Central Board of Excise & Customs (Click here
2. While the overall responsibility for the maintenance of integrity and efficiency on the part of the officers and staff working under the control of CBIC vests in the Chairman of the Board, the Chief Vigilance Officer interacts with the Board in all matters relating to vigilance and provides the link between the Central Board of Excise & Customs and the Central Vigilance Commission. The Chief Vigilance Officer is appointed with the approval of CVC. The Director General of Vigilance / Chief Vigilance Officer liaises with the Central Vigilance Commission, the Central Bureau of Investigation and field formations in matters relating to complaints having vigilance angle, investigation thereof, issue of Charge Sheets, conducting inquiries and imposition of penalties on the erring officers.
3. The headquarters of the Directorate General of Vigilance is located at 2nd and 3rd
Floor, Hotel Samrat, Kautilya Marg, Chanakyapuri, New Delhi. It has seven Zonal Units at New Delhi, Mumbai, Calcutta, Chennai, Ahmedabad, Hyderabad and Lucknow (Click here
4. As far as Groups `B', `C' & `D' officers are concerned, the Commissioner/Additional Commissioner / Joint Commissioner of Customs, Central Excise and GST of the respective field formations are the Disciplinary Authority. While complaints relating to allegation of corruption or matter having a bearing on the conduct of any officer / staff may be posted to the Director General of Vigilance / Chief Vigilance Officer. In the interest of speedy investigations, it would be preferable to file the complaints to the respective Zonal Chief Commissioner or to the concerned Commissioner himself. In respect of Group `A' & `B' officers, copy of such complaints may be endorsed to CVO/ Director General (VIG). The complaints should be signed giving the full address including telephone/fax no., e-mail address etc. of the complainant. Complaints may be sent to DG (Vigilance) or other officers of his organization whose e-mail addresses are given in the link (Click here
). Full postal address of the person making the complaint may be indicated while sending the e-mail, and complaints received on e-mail without the full postal address of complainant may not be entertained. The confidentiality of the complainant's identity will be maintained.